Support & Monitoring
- 24/7 Support Team
- Holiday Cover
Cloud computing is more prone to failures, however it is also quite achievable to design your application and infrastructure to self-heal ensuring continuity of service.
We have a 24/7 support team who respond to alerts for our clients when necessary, we take a proactive approach and deploy monitoring tools with comprehensive checks to identify problems as early as possible.
Our preferred approach is to couple monitoring tools with automation tools to respond to incidents automatically, for example, we can monitor log files combined with system metrics such as memory and CPU to identify when an application has entered a known failure state and take appropriate action to remedy the situation without the need for human intervention.